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NUVEQ Mobile App

Nuveq Sdn. Bhd. (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our mobile application (the “Application”).   Please read this Privacy Policy carefully.  IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APPLICATION. 


We reserve the right to make changes to this Privacy Policy at any time and for any reason.  We will alert you about any changes by updating the “Last updated” date of this Privacy Policy.  You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Application after the date such revised Privacy Policy is posted.  


This Privacy Policy does not apply to the third-party online/mobile store from which you install the Application or make payments, which may also collect and use data about you.  We are not responsible for any of the data collected by any such third party. 



We may collect information about you in a variety of ways.  The information we may collect via the Application depends on the content and materials you use, and includes:  


Personal Data 

Demographic and other personally identifiable information (such as your name, email address and phone number) that you voluntarily give to us when choosing to register and use the Application.


Derivative Data  

Information our servers automatically collect when you access the Application, such as your native actions that are integral to the Application, as well as other interactions between the Application and other connected hardware via server log files. 


Geo-Location Information 

We require access or permission to track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services related to the operation of the Application.

Mobile Device Access 

We request access or permission to certain features from your mobile device, including your mobile device’s Bluetooth & storage. These are required for the continued use of the Application for its intended purpose.


Mobile Device Data 

Device information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.


Push Notifications 

We require you to send to push notifications regarding your account or the Application. Push notifications are required to update the features and functions of the application.


Third-Party Data 

We do not collect information about third parties through this application. 



Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience.  Specifically, we may use information collected about you via the Application to: 


1.    Assist law enforcement and respond to subpoena.

2.    Compile anonymous statistical data and analysis for use internally or with third parties. 

3.    Create and manage your account.

4.    Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Application to you. 

5.    Email you regarding your account or order.

6.    Enable user-to-user communications.

7.    Fulfill and manage purchases, orders, payments, and other transactions related to the Application.

8.    Generate a personal profile about you to make future visits to the Application more personalized.

9.    Increase the efficiency and operation of the Application.

10.  Monitor and analyze usage and trends to improve your experience with the Application.

11.  Notify you of updates to the Application.

12.  Offer new products, services, mobile applications, and/or recommendations to you.

13.  Perform other business activities as needed.

14.  Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

15.  Process payments and refunds.

16.  Request feedback and contact you about your use of the Application. 

17.  Resolve disputes and troubleshoot problems.

18.  Respond to product and customer service requests.

19.  Send you a newsletter.

20.  Solicit support for the Application.




We may share information we have collected about you in certain situations. Your information may be disclosed as follows: 


By Law or to Protect Rights 

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.  This includes exchanging information with other entities for fraud protection and credit risk reduction.


Third-Party Service Providers 

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.  


Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.


Interactions with Other Users 

This Application does not allow interaction with other users of the Application. 


Online Postings

This Application does not allow posting or sharing to any online service or social media.


Third-Party Advertisers 

This Application is not ad-supported and will not send any advertisements to you other than notifications regarding the Application and its related services.



We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.


Business Partners 

We may share your information with our business partners to offer you certain products, services, or promotions. 


Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. 


Sale or Bankruptcy 

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.  If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.  You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy. 


We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations.  If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly. 



The Application may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Application, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third-party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services, or applications that may be linked to or from the Application.



We use administrative, technical, and physical security measures to help protect your personal information.  While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.  Any information disclosed online is vulnerable to interception and misuse by unauthorized parties.  Therefore, we cannot guarantee complete security if you provide personal information.



We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. 



Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.  No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.  If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.  



Account Information

You may at any time review or change the information in your account or terminate your account by:

●     Updating your account details in the Application

●     Contacting the administrator of the system using the Application

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.


Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:

●     Allowing your account to expire naturally.

Any emails and push notifications from us will immediately cease once the account has expired.



If you have questions or comments about this Privacy Policy, please contact us at:


Nuveq Sdn. Bhd.

58 Jalan Mutiara Barat, Taman Taynton,

56000 Kuala Lumpur, Malaysia.

+603 91310918

+603 91320918